Consortial study: Digital Customer-Centric Building
In the future, the value of a Smart Building will be defined by the degree of digitization and the digital services specific to the building. User requirements for buildings, however, vary greatly depending on industry and role profile. Industry-specific needs must be identified to ensure the ability to offer facilities that add benefits for the respective sector.
The user requirements for Smart Buildings can be very specific and must be identified for each industry sector. To that end, the consortium will begin with identifying the industry sectors the study will focus on. An analysis of the industry-specific requirements and the needs of relevant role profiles will follow, where relevant customer journeys will be generated. Based on these customer journeys, a series of user surveys will be conducted in the associated industry sectors, followed by a reconciliation of the findings with actual user requirements. Once the user surveys have been conducted and their results analyzed, industry-specific services will be identified in a subsequent step, which will help users to satisfy requirements conveniently and cost-effectively. An analysis of the type and quality of data needed for the implementation of the various services will be next. And finally, an assessment of the kind of connectivity prerequisites required for optimal service provision based on that data will conclude the study.
Would you like to know, which industry sectors will benefit most from what types of building services? Take part in our year-long consortial study “Digital Customer-Centric Building” and learn alongside us and other experts. We will be focusing on exactly these issues!